賓至如歸

2009/02/20 03:41:54 網誌分類: 未分類
20 Feb

早前我坐飛機發生了一件事,令我不得不讚讚澳航。我承認平日往返澳紐通常是坐國泰,參加神奇百萬拍賣會回程時因為航班問題,所以才改坐澳航。

在澳洲回港起飛前,機長宣布機上娛樂系統有故障,搶修可能需要一至兩小時,為確保航班準時抵港,他向所有乘客致歉,娛樂節目可能欠奉。

及後起飛後兩小時左右,機長宣布經過努力,航機部分系統恢復,可以播放影片,但對未能全面提供所有服務,深感抱歉。老實說,九小時的航班,睇戲聽音樂可能只是一兩小時,其餘時間睡眠居多。但下機前總務長再逐一向所有乘客致歉,更送上五十澳元澳航免稅品購物券,然後落機時再逐一鞠躬致歉。禮多人不怪,不過看出他們臉上是真誠的道歉。

這樣還不特止,日前再接獲澳航信件,由總經理親筆簽名,除道歉外還送上一張價值二百澳元的機票換領證,可作為乘坐日後任何澳航班機的機票費用。

購物券和換票證事少,但如此自發性去做,就真真正正能做到賓至如歸,令客人由頭冧到尾!

回應 (1)
我要發表
2009/02/21 18:49:33 回覆

明天win多d {#icon8}

R1 2 川河飛駒 1 百真
R2 3 確叻準 6 叫關快
R3 3 好日子 1 利好
R4 3 賞心 5 冠威星
R5 2 賞惑 1 同歡笑
R6 6 包裝至尊 9 龍船旺
R7 1 爆冷 4 喜聚寶
R8 1 蓮華生輝 3 綠色駿威
R9 7 金鑾殿 8 無雙小子
R10 6 駿馬精英 9 特綵

user

最新回應

Bruce K. Paxton
Bruce K. Paxton 2017/07/16

You are absolutely correct. By supporting a lot (as much as possible)

One can ascertain that one will achieve some kind of relative response depending on how co incidental the responsive data is to the attention. If the optimal supportive motivation is relative to the foundation (wether valid or not) a supportive return will follow.

Accuracy is the issue. This is an hypothetical deduction (not quite as comprehensive as educational requirements are about here in North America) but by any of the individuals motive intelligence. Linguistics and vocabulary play the most important part of communication. Gaps of data in verbal communication only provide confusion.

To express anything at all one must work untill one can say what one means in its entirety otherwise       one   will express a peer groups distrust and desire to avoid the issue. The bottom line is to study practical, basic, fundemental, primary, ground level technicalities of domestic level to know for sure   one    is known for sure   and this aspect goes far and beyond the experience of the

 marriage relationship  which is considered by most the most complete education for the poor.    From your good friend Bruce K. Paxton