投注系統甩轆事件

2008/06/07 19:24:01 網誌分類: 賽馬

07 Jun

上周日馬會網上新頁面投注系統大塞車，更新緩慢甚至令部分投注者電腦Hang機，下午三時許馬會網頁發出呼籲用戶改用電話投注的聲明。傳媒、網上留言版罵聲四起，亦引述估計馬會損失二千萬投注。

如今不是如何量化損失的時候，反而是新頁面在足智彩已試過一次甩轆(早前的事)，如今到賽馬也甩轆。雖然我深信投注部及資訊科技部一定有做充足測試才啟動這個新改革，但測試過程中，流量往往是一個最重要的測試課題，又有冇切切實實地去執行呢？

應否在歇暑期間更新是見仁見智的，澳洲無歇暑，投注局網頁要更新也是在賽馬日進行，但他們採用分流的方法，在新頁面上有連結回到舊頁面，客戶仍可用舊頁面下注，兩個系統平衡運作幾個月，才在舊頁面告訴用戶快要撤消，請他們嘗試用新頁面，結果這個改革相安無事，舊頁面也在幾個月後消失。

今次最失分的還有在網上投注塞車時，電話投注系統的最低投注額並無相應暫時調低，這件事是朋友告知本人，我不知是否屬實，如屬實的話在公關上頗為不妥。網上投注出現問題已令客戶不便，再墨守成規地堅持電話投注原有制度，難怪客戶們發火！

回應 (0)

我要發表

Bruce K. Paxton 2017/07/16

You are absolutely correct. By supporting a lot (as much as possible)

One can ascertain that one will achieve some kind of relative response depending on how co incidental the responsive data is to the attention. If the optimal supportive motivation is relative to the foundation (wether valid or not) a supportive return will follow.

Accuracy is the issue. This is an hypothetical deduction (not quite as comprehensive as educational requirements are about here in North America) but by any of the individuals motive intelligence. Linguistics and vocabulary play the most important part of communication. Gaps of data in verbal communication only provide confusion.

To express anything at all one must work untill one can say what one means in its entirety otherwise one will express a peer groups distrust and desire to avoid the issue. The bottom line is to study practical, basic, fundemental, primary, ground level technicalities of domestic level to know for sure one is known for sure and this aspect goes far and beyond the experience of the

marriage relationship which is considered by most the most complete education for the poor. From your good friend Bruce K. Paxton

投注系統甩轆事件

網誌分類

最新網誌

最新回應

月曆